Package & Delivery Oversight
Never Miss a Delivery. Always Perfectly Placed.
Service Description
Our package and delivery oversight service ensures all incoming deliveries are handled with care, discretion, and professionalism. We receive packages on your behalf during scheduled visits, inspect them for visible damage, remove and dispose of packing materials, and place them in a designated area inside your property. For perishables or sensitive items, we follow your storage instructions. Each visit covers up to 30 minutes on-site. Includes: Acceptance of standard parcel-sized deliveries Unboxing and staging of items (as instructed) Packaging removal and disposal Placement in designated location (entryway, kitchen, office) Storage of perishables (if pre-authorized) Optional photo confirmation Within 10-mile service radius Does Not Include: Assembly or installation Pallet, freight, or oversized item handling without prior notice Deliveries requiring more than 30 minutes total service time Return drop-offs (unless combined with errand service)
Cancellation Policy
To cancel or reschedule a service, clients must provide at least 48 hours’ notice prior to the scheduled appointment. Cancellations made with less than 48 hours’ notice will incur a $50 cancellation fee. If our team arrives on-site and is unable to access the property or reach the client within 15 minutes of the scheduled start time, the appointment will be considered a no-show and may be charged up to the full service amount. TriStar Services may require a card on file to confirm bookings and secure payment for applicable cancellation or no-show fees. This policy applies to all service categories, including residential and commercial maintenance, site services, cleaning, dumpsters, portable toilets, and bundled plans. Client Booking Rules: Clients may cancel their own bookings online up to 48 hours before the scheduled start time. Clients may reschedule their own bookings online up to 48 hours before the scheduled start time. Clients are required to book services at least 72 hours in advance. This ensures proper scheduling, staffing, and delivery of services. Payment and Fees: A valid card on file may be required to complete booking once payment functionality is enabled. Cancellation Fee: $50 for cancellations made less than 48 hours before the appointment. No-Show Fee: A fee equal to 50% of the scheduled service cost will apply if the client is unavailable or access is not provided at the time of arrival.
Contact Details
+1 615-270-2071
info@tristarsvc.com