Question 1

What Is TriStar Exclusive Access Membership?

Accepted Answer

TriStar Exclusive Access is our all-in-one membership program for residential and commercial property care. It’s designed for individuals who want more than just cleaning—those who want a fully managed experience with trusted professionals, bundled services, and complete flexibility.

Your membership begins with a two-hour Basic Cleaning and on-site evaluation. This first visit allows us to understand how much time and care your home or office truly requires. Based on that evaluation, we modify your membership to include a customized, fixed-price service plan—eliminating hourly billing, tracking, and uncertainty.

Your monthly membership becomes tailored to you, with predictable flat-rate service based on real needs—not estimates or time blocks.

While non-members can still book individual cleanings, TriStar Exclusive Access Members receive significantly more value, including:

• A monthly two-hour Basic Cleaning

• Customized, fixed-rate service plans—no hourly billing

• 20% off all recurring services and bundled add-ons

• Access to lawn care, junk removal, pressure washing, and more

• A dedicated Member Portal for managing services, schedules, and preferences

• One monthly invoice, one provider, and full-service care

And if you’re not impressed after your first visit, there’s no obligation to continue. You can cancel anytime after your first cleaning—no penalties, no pressure.

TriStar Exclusive Access is more than just a cleaning subscription—it’s a smarter way to manage and maintain your property with complete confidence.

Question 2

Step 1: Enroll in TriStar Exclusive Access

Accepted Answer

To access TriStar’s full-service cleaning program at discounted rates, you must first enroll in T(https://www.tristarsvc.com/membership)riStar Exclusive Access—(https://www.tristarsvc.com/membership)our all-in-one membership for home and office property care.

Upon joining, your membership begins with a two-hour Basic Cleaning and property evaluation. This first visit allows our team to professionally refresh your space while also assessing how much time and care your home or office truly requires. We’ll use this visit to identify high-priority areas, record your preferences, and begin building a personalized care plan tailored to your space.

Your membership begins with simplicity—and evolves into a fully managed solution designed around how you live and work.

Question 3

Step 2: Log In & Request Your Initial Cleaning Service

Accepted Answer

As an active TriStar member, you can now schedule your initial cleaning service and property evaluation by logging into your account and navigating to the Member Services section. From there:

• Select “Member Benefit: Two Hour Basic Cleaning” from the list of available options

• Choose your preferred date and time for your next visit

• Confirm your property address and any special instructions (e.g., gate codes, room preferences, pet details)

This will schedule your two-hour initial cleaning appointment, which includes both a full-service cleaning and a detailed evaluation—laying the foundation for a consistent, customized plan tailored to your space and preferences.

Note: Your service includes up to two hours of total labor. If additional time is needed to complete the initial cleaning, you may request up to two extra hours on-site. Our team will provide a clear quote, and with your approval, we’ll continue the service during that visit.

Question 4

Step 3: Initial Cleaning Service & Property Evaluation

Accepted Answer

At your scheduled appointment, our professional team will:

• Perform a full Basic Cleaning as part of your included membership benefit

• Evaluate how much time and labor your space requires to configure your personalized, fixed-rate cleaning plan

• Identify access points, special care areas, and cleaning priorities based on how your space is used

• Document any recurring considerations such as pet hair, delicate surfaces, high-traffic zones, or room-specific instructions

• Record detailed observations to ensure ongoing consistency, quality, and efficiency in all future visits

• If you'd like, we’ll also take note of any add-on services you may be interested in—completely optional, no pressure.

We treat this initial visit as both a complete service and a final evaluation—giving us the insight to build a comprehensive, fixed-rate property care plan tailored to your space, preferences, and goals. Whether you continue with your standard membership or upgrade to a bundled plan, we ensure everything is managed through one provider, one team, and one account.

Question 5

Step 4: Customize Your Plan Based on Your Needs

Accepted Answer

After your initial cleaning and property evaluation, our team will follow up with a personalized assessment and service proposal—designed to match the actual needs of your home or office.

We’ll review:

• How much time and care your space realistically requires

• Your ideal cleaning frequency (weekly, bi-weekly, monthly, or custom)

• Any additional services you may want to include—such as deep cleaning, junk removal, pressure washing, handyman tasks, or other property care add-ons

• Notes from our visit regarding access, special considerations, or recurring priorities

If you’d like to move forward with a customized plan, we will:

• Cancel your standard membership at no penalty

• Replace it with a fixed-price membership built specifically for your space and routine

• Apply your 20% member discount automatically to all eligible recurring services

We don’t use preset service tiers or cookie-cutter packages. You’ll only pay for the time and services your space actually needs—nothing more, nothing less.

Prefer to keep things simple? You’re always welcome to continue with your core membership, which includes your monthly two-hour Basic Cleaning and the ability to book additional services as needed.

Question 6

Step 5: Add Services and Build Your Ideal Bundle

Accepted Answer

As your home or office needs change, your TriStar membership gives you access to a wide range of optional property care services—all available at exclusive member rates and professionally managed under one account.

Whether you need seasonal support, specialty maintenance, or one-time help, these services can be added to your plan at any time. We work with a trusted network of vetted service partners, but all scheduling, coordination, and billing is fully managed by TriStar.

Sample Add-On Services Include:

• Lawn Care

• Exterior maintenance

• Junk or clutter removal

• Window or glass cleaning

• Gutter or roofline maintenance

• Pressure washing for outdoor surfaces

• Handyman or seasonal upkeep services

• Garage, basement, or storage organization

Every add-on is handled through your TriStar team—so you’ll never need to juggle outside vendors, coordinate separate appointments, or manage multiple invoices. One provider. One plan. One seamless experience.

Question 7

Step 6: Enjoy Seamless, Ongoing Care

Accepted Answer

Once your custom plan is in place, you’ll enjoy a completely managed experience. Your dedicated account allows you to:

View and modify upcoming service dates

• Add or remove services at any time

• Adjust hours, frequency, or service type as your needs evolve

• Track discounts, preferences, and service history

• Contact our team for support or scheduling with priority status

TriStar becomes your single source for keeping your space clean, maintained, and stress-free—month after month.

Question 8

Why TriStar Members Choose Us And Stay

Accepted Answer

• Customized – No generic tiers or one-size-fits-all packages. Every membership is built around your property, lifestyle, and service preferences.

• Bundled – One trusted provider handles it all: cleaning, maintenance, exterior care, and specialty services—consolidated into one plan.

• Fixed Pricing – After your initial visit, your service is billed at a flat monthly rate—no hourly billing, no time tracking, no surprises.

• Discounted – Save 20% on all recurring services, automatically applied with no promo codes or expiration dates.

• Prioritized – Get preferred scheduling and early access to our exclusive Concierge Services.

• Flexible – Modify your plan anytime. Add services, change frequency, or update visit types—no penalties, no restrictions.

With TriStar, you get more than just a cleaner—you get a streamlined, fully managed property care partner built around you.

Luxury Home & Office Care Starts Here

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TriStar
Exclusive Access

TriStar membership gives you access to full-property support, tailored to how you live and work.